Shipping policy

Order Processing
All orders are processed within 1-2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.

Shipping Time
We ship worldwide. Once your order has been processed, standard delivery typically takes 5-11 business days, depending on your location and courier conditions. International orders may occasionally take longer depending on customs processing in the destination country.

Order Tracking
You will receive a confirmation email with tracking information as soon as your order has shipped.

Delivery Delays
While we make every effort to ensure timely delivery, transit times are estimates and not guaranteed. Delays may occasionally occur due to courier volume, customs, weather, or other circumstances beyond our control. If your order has not arrived within the estimated window, please contact us at jchurchill@thepetyard.com and we will investigate on your behalf.

Questions
For any questions regarding this policy, please contact us at jchurchill@thepetyard.com.