Frequently asked questions
Is The Pet Yard a real, ongoing store?
Yes. We're a small, independent shop, and we test every product ourselves before it goes live.
What makes your products different?
We only add something once we've genuinely tried it. No guessing, no generic relisting.
How long does shipping take?
Orders are processed within 1-2 business days, then typically arrive within 5-11 business days. We'll email tracking as soon as it ships, so you're never left wondering. Delivery times are estimates. Occasionally, carrier delays can push things past that window. If your order's running late, email us and we'll look into it.
What if something's wrong with my order?
We'll send a replacement or refund you within 30 days of delivery, no need to ship anything back. Just email us with a photo and we'll sort it out fast.
What payment methods do you accept?
All major credit and debit cards, through a secure checkout.
What's in the box?
Snack Bandit comes with the suction-cup tumbler dispense. It's built to work with catnip balls, kibble, or treats, so you can keep refilling it with whatever your pet loves most. Just fill the leak-feed opening, stick it to a smooth floor or surface, and you're set.
Will this work for my pet?
Snack Bandit works for cats and dogs of most sizes, the suction base holds firm on any smooth flooring. For very large or rough-play dogs, keep an eye on it for the first few uses, same as with any new toy.
Is my payment secure?
Yes. Payments are processed through Shopify's encrypted checkout. We never see or store your card details.
Is it safe for my pet?
As with any pet toy, we recommend supervising first use and checking it regularly for wear, especially with pets who chew hard. If anything looks damaged, stop use and reach out to us.
What if my pet just doesn't take to it?
Our replacement guarantee covers defective or incorrect items. Since pet preferences vary, we can't offer refunds just because a pet doesn't take to it right away, but we choose every product carefully and test it ourselves first, so we're confident in what we sell.
Can I change or cancel my order?
Once an order is placed, we're not able to change or cancel it. If there's an issue with what arrives, our replacement guarantee for defective or incorrect items still applies.
Do you ship internationally?
Yes, we ship worldwide. International orders outside Australia may occasionally take a bit longer depending on customs processing in the destination country.
How can I get in touch?
Email us anytime at jchurchill@thepetyard.com. We're a small, independent shop, so you're talking to an actual person, not a call center.
Still have a question?
Reach out at jchurchill@thepetyard.com and we'll get back to you as soon as we can.